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User Experience Technical Writer

Department: Design and Creative

Location: Boston

Req#: 5350

Sonos is seeking an experienced technical writer to join our UX writing team in Boston. In this role you’ll focus on making the customer experience simple, uncomplicated, and fun. You’ll join a team of talented writers who work closely with colleagues from user experience, user research, product management, and software development to analyze content from a variety of sources, discern what’s essential, and express relevant information to our customers in a clear and straightforward way. 


About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do

Write high quality, easy-to-understand setup and usage instructions for Sonos products, using data and metrics as well as logic and empathy to inform content choices. 

Craft simple and direct UI copy that guides users smoothly through the app and helps them interact with it. Use your strong communication skills to ensure a unified voice provides a cohesive narrative across multiple touch points, platforms, and UX designers.

  • Deliver in-box quick start guides, online user guides, and online help for both mobile and desktop.

  • Act as an advocate for Sonos customers. Anticipate learning needs by understanding their behaviors.

  • Work closely with Sonos cross-functional teams to create customer documentation solutions that evolve over time with our products.

  • Travel to other Sonos offices, up to 10% of the time.

Skills You’ll Need

    • Minimum 5+ years’ experience planning, writing, and editing customer documentation.
    • Experience writing UI copy a big plus.
    • BA/BS in a related field.
    • Strong working knowledge of content management and online publishing tools.
    • Demonstrated interest and aptitude to learn the underlying complexity of a new product or software feature and translate it into simple, easy-to-understand user instructions.
    • Strong communication skills and the ability to thrive in cross-functional teams.
    • Strong grammar and writing skills.
    • Great organizational skills, relentless attention to detail, and the agility to work with changing priorities and tight deadlines.
    • Experience working in an Agile development environment a plus.
    • A current portfolio of writing samples.   
    More About Sonos

    Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

    Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

    Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

    Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

    Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

    Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.