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Talent Network

Technical Support Specialist

Department: Customer Care

Location: Santa Barbara

Req#: 3543

Sonos is committed to delivering the ultimate home listening experience to our users. 
As a Technical Support Specialist you will play an integral role in delivering a superior customer service experience through all channels (email, phone, and social media). By delivering excellent customer support and channeling customer feedback to the business, you will help deliver our mission to fill every home with music.
About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do
• Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation. 
• Pro-actively take ownership of open issues and interface successfully with management and the engineering team.
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure. 
• Follow-up with the customer until the issue is resolved. 
• Identify, analyze and solve software and hardware issues.
• Work with music services and all operating systems (Mac, Android, Windows and iOS).
• Constantly learn, expand and share your knowledge.
Skills You’ll Need
• Must love music!
• Experienced with home network troubleshooting and configuration including wireless configuration, router settings, and Internet security software. 
• Customer service oriented with excellent communication skills.
• Inquisitive, bright & creative troubleshooter.
• True team player, no 9-5 mentality.
• Driven to go the extra mile to solve an issue. 
• Knowledge of Mac/PC, Android and iOS operating systems strongly desired. 
• Certifications desired (CCNA, CWNA, MCSA, N+, A+) but not required.
• College degree in Computer Science or other related field preferred.
How to Audition
Apply now and if there is a strong match, you'll be invited for a first interview.
More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.