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Systems Engineer / DevOps Engineer (Boston)

Department: Software

Location: Boston

Req#: 3055

Are you excited about the scale of millions of devices in millions of homes?  Do you want to work on the cutting edge of IoT and rising wave of the connected home?  Do you want to be part of the team that makes the magic happen in connecting the smartest speakers on the planet to streaming music services, voice services, and other devices in the home?


We are seeking a bright, energetic engineer who will play a critical role in collaborating with dev teams to ensure our services are designed with operations in mind; they are architected for high availability, properly monitored and ready for scale.  For services in production, you will spearhead proactive service optimizations, incident response, and problem elimination to drive the overall uptime and performance of the customer facing experience.

 

In this role, you will draw upon a diverse set of technical expertise; including customer facing service architecture, troubleshooting and debug skills, cloud computing, DevOps tooling, coding/scripting, and infrastructure engineering to deliver always-on, great customer experiences. Beyond your technical ability, you will also have an excellent combination of innate curiosity and root cause focus, cross-group collaboration skills, communication and negotiation skills, relationship building ability, and planning skills.  You strive to maintain an unwavering focus on Quality of Service; executing with high accountability and have a drive to improve, evolve and revolutionize the systems you manage.  You will have a sense of urgency to get things done efficiently, and you can do so independently as well as part of a team.

 

We're a global team looking for the best talent - no matter where you are. This job has the option of working from our Seattle, WA, Boston, MA, or Santa Barbara, CA office. For the right individual, Sonos will offer relocation reimbursement.

About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do

Build

  • Consult on the service architecture and security.
  • Enable continuous delivery automation by leveraging and extending our DevOps tooling.
  • Ensure the failure modes are well understood, and the right instrumentation and telemetry is included for monitoring and alerting.
  • Partner with development and SQA for load testing and validation.
  • Implement rock solid monitoring and alerting.
  • Define the production service capacity model.
  • Build the alert runbook and train the Ops Center on how to respond and escalate issues.
  • Deploy the service to the staging and production environments.

 

Run

  • Measure and optimize the service: tune alerts, right-size capacity, identify availability, performance, and security opportunities. 
  • Participate in 24x7 shared on-call rotation.  Troubleshoot and debug production issues.
  • Help define troubleshooting/escalation procedures for production systems. Respond to and resolve emergent service problems.  Debug software at the code and infrastructure level.
  • Perform root cause analysis, use data to identify the scope and scale of impact.
  • Create stories and build automation to prevent problem recurrence.
  • Drive requirements as needed for feature growth.
Skills You’ll Need
  • Undergraduate degree in CS, a related technical field, or commensurate related work experience
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems
  • Experience with Amazon Web Services (EC2, ELB, RDS, Elasticache, Route53) in a command line setting – focused on open source/Linux based systems
  • Experience as a systems engineer in a highly-available production environment.  Java web frameworks preferred.
  • Experience with Ansible or similar deployment orchestration tools (Puppet, Chef, Salt)
  • Service monitoring and alerting expertise; knowledge of one or more of the following - Cloudwatch, Nagios, Zabbix, Zenoss, Sensu, Graphite/Grafana, logstash, rsyslogd
  • Experience working with Unix/Linux systems from kernel to shell and beyond, with experience working with system libraries, file systems, and client-server protocols
  • Scripting proficiency in shell and Python/Ruby/Go/Perl.  Preferred: Former experience as a developer programming in Java, C, C++, C# etc.
  • Experience with caching layer technologies (Elasticache / memcached, redis) and CDN services such as Akamai/Limelight)
  • NoSQL experience (Cassandra, DynamoDB, MongoDB, etc)
  • Networking and security experience preferred
  • Decisive, action-oriented individual who takes ownership of open issues and can drive to a solution set
  • Scrum/Agile Methodology experience
  • Familiarity with commercial software development practices (version control, defect tracking, product schedules and deliverables)
How to Audition
Apply now and if there's a strong match, we'll reach out!
More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.