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Talent Network

Site Reliability Engineer

Department: Software

Location: Boston, Seattle

Req#: 3498

Are you excited about the scale of millions of devices in millions of homes?  Do you want to work on the cutting edge of IoT and rising wave of the connected home?  Do you want to be part of the team that makes the magic happen in connecting the smartest speakers on the planet to streaming music services, voice services, and other devices in the home?

We are seeking a software engineer with a passion for operations to embed on a cross-functional software development team. This software engineer will ensure our cloud services are designed with high availability, scalability, real-time monitoring and team supportability in mind.

In this role, you will draw upon a diverse set of technical expertise; including customer facing service architecture, troubleshooting and debug skills, cloud computing, DevOps tooling, coding/scripting, and infrastructure engineering to deliver always-on, exceptional customer experiences. Beyond your technical ability, you will also have an excellent combination of innate curiosity and root cause focus, cross-group collaboration skills, communication and negotiation skills, relationship building ability, and planning skills.  You strive to maintain an unwavering focus on Quality of Service; executing with high accountability and have a drive to improve, evolve and revolutionize the systems you manage with your team.  You will have a sense of urgency to get things done efficiently, and you can do so independently as well as part of the team.

About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do

  • Design for operations; from local development to production.
  • Design for security, high availability, reliability and quality of service.
  • Build delivery pipelines that ensure quality on every check-in.
  • Look for opportunities to create efficiencies through automation.
  • Make production deployments a routine event that any team member can do.
  • Actively contributing to our ability to measure the quality of our software.
  • Collaborate with DevOps Engineering to improve, contribute to and evolve the platform.


  • Build up the operational knowledge of the team to ensure everyone can support the full service stack.
  • Measure and optimize the service: tune alerts, right-size capacity, identify availability, performance and security opportunities.
  • Participate in 24x7 shared on-call rotation.  Troubleshoot and debug production issues.
  • Help define troubleshooting/escalation procedures for production systems. Respond to and resolve emergent service problems.  Debug software at the code and infrastructure level.
  • Participate in and encourage root cause analysis, use data to identify the scope and scale of impact.
Skills You’ll Need

  • Undergraduate degree in CS, a related technical field, or commensurate related work experience.
  • Expertise in designing, analyzing and troubleshooting large-scale distributed systems.
  • Scripting proficiency in shell and Python/Ruby/Go/Perl.
  • Software development experience (Java, Node.JS, Ruby, Python).
  • Experience with cloud orchestration – focused on open source/Linux based systems (AWS, Google Cloud, Azure, Heroku).
  • Experience with configuration management and orchestration tools (Ansible, Puppet, Chef, Salt, Terraform, Docker).
  • Experience interacting with production environments.
  • Experience in service monitoring and alerting.
  • Experience working with Unix/Linux systems from kernel to shell and beyond including working with system libraries, file systems, and client-server protocols.
  • Scrum/Agile Methodology experience.
  • Familiarity with commercial software development practices (version control, defect tracking, product schedules and deliverables).
  • Caching layer technologies (Elasticache / memcached, redis) and CDN services such as Akamai/Limelight).
  • NoSQL experience (Cassandra, DynamoDB, MongoDB, etc).
  • Networking and security experience preferred.

How to Audition
Apply now and if there's a match we'll reach out.
More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.