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Senior Software Quality Engineering Manager

Department: Software

Location: Boston, Seattle

Req#: 4668

Are you ready to embark on the next level of your engineering career?

Are you interested in being part of the engineering team that partners and builds solutions with some of the largest players in the IoT ecosystem?  

About You

You're not like everyone else.

You bring a unique perspective to the table. Transparency tops your list of values. Your smarts and creativity are off the charts, matched only by your humility. You want to collaborate with a team of diverse talent. You proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You're ambitious and unafraid to make mistakes because you learn from them and bounce back quickly. You don't stop until you get it right. "Impossible" isn't in your vocabulary. You're more interested in creating the future than waiting for it.

You love to listen.

You start every interaction from a place of listening and seeking to understand. You're culturally connected. You remember your first concert. You can readily recommend a binge-worthy show on Netflix, Hulu or HBO. You can't sit in traffic without a great audiobook, podcast or album. You can make a killer playlist. Your idea of a good weekend includes watching a movie or playing a video game.

What You’ll Do
If so, we have a great opportunity for a leader on our cloud integration partnership team. As the leader of this team you will manage a group of quality engineers, work with your development and program manager counterparts, across our our internal platform team and with our largest music partners to create service integration solutions that unlock features like voice and direct control on Sonos.

If this opportunity sounds exciting to you, please take a look at the qualities we are looking for below.  
Skills You’ll Need
  • Profound Responsibility: As the quality lead, you and your team are responsible for the quality of state-of-the-art, cloud-based web services that power innovative new music experiences on Sonos. At Sonos, the team owns their services from design, to development, to production. If a service has issues or doesn't perform well, the team will stop new development and fix the service. It won't work to try and test quality in the end. You'll need to take on the responsibility of influencing and empowering the team to build quality into everything they do.
  • Technical Depth: The cloud team works with an exciting mix of technologies including different web service technology stacks and protocols, content delivery APIs, and back-end data stores. You'll need to be excited to learn new things, roll up your sleeves, and be hands on. You'll need to use your strong understanding of both SOAP and RESTful APIs, along with your Java, Linux, and database wizardry to test, monitor, and debug side-by-side with the rest of the team
  • Applicable Experience: To lead a team, you'll need demonstrated experience driving the quality and test efforts for complex web services hosted in public clouds (especially Amazon Web Services). You'll also need experience defining and prioritizing work across multiple initiatives to ensure that the most important work gets done first.
  • Teamwork and Leadership: Sonos believes in change and innovation. This means you'll be constantly challenged to improve your team to better fit in an evolving company. You'll need to assess your team, identify growth opportunities for them, hire new talent, and find the perfect balance between your team's skills, their career aspirations, and the needs of the company. Beyond your team, you'll need to work with other teams and third-party partners to bring features to life. You have to enjoy building, growing, and maintaining relationships with talented and passionate people.
  • Communication: You just can't work effectively in a cross-functional, cross-team, Agile environment without outstanding communication skills. The challenge is to find the right way to inform and engage all types of audiences. You'll be communicating with everyone from product and program managers, to developers, to operations engineers, to third-party partners, to executives. You'll need to identify the key information for your audience and be accurate. You'll need to have an opinion, but be kind and open about it. You'll need to adjust your communication style and methods to match the situation. Great communication is the grease that keeps the engine humming.
  • Getting Things Done: Product development is about getting things done and providing great new experiences to customers. Our definition of done includes design, development, testing, documentation, and data. That's a lot. You'll need to develop a vision and strategies for getting things done in the most effective and efficient manner. For removing bottlenecks. For scaling your team to predictably deliver high frequency, high quality releases.
  • User Experience: The user experience is paramount at Sonos. We care about our customers experiences. We care about our partners experiences. We care about our internal experiences. As the quality team lead, you have a direct influence on all of these. By making sure the team builds quality services, and by making sure the overall feature these services enable works perfectly, you impact the customer's experience. By providing clear information quickly about the state and readiness of your team's services, you impact our partner's experiences. By treating others as you want to be treated and by always giving a little extra, you impact our internal experiences.
  • Be Relentlessly Progressive: What worked yesterday probably won't work tomorrow. Our focus is on modern quality and test engineering. We firmly believe in experimentation, customer feedback, and operational data. We believe in small frequent releases powered by continuous integration and delivery. We believe in automation, ad-hoc testing, and quality dashboards. We believe in risk based analysis, boundary tests, equivalency classes, and testing pyramids. We believe in whatever comes next (predictive analysis, crowd-sourced testing, social). Are you ready to help lead us into the future.
  • Engineers Solve Problems: You've got to love a hard problem. A hard problem is a gift. An opportunity to do something great. You'll be expected to tackle hard problems. You'll need to lead the team through complex testing challenges, automation issues, and delivery and release hurdles. You'll need to be fearless and proficient in creating test strategies, designing and implementing automation frameworks and tests, building a robust delivery pipeline with visible quality gates, and making releases daily, non-events.
  • Having Fun: Given all the stuff above -- responsibility, getting things done in the midst of rapid change, solving hard problems -- can you have fun? Absolutely. The right quality lead will embrace this challenge with a committed smile, with faith in the team, and with a light heart. The quality lead motivates the team and makes both successes and failures positive learning experiences. The lead keeps work fun and exciting for everyone on the team.
How to Audition
Apply now and if there is a strong match we'll reach out.
More About Sonos

In 2002, Sonos set out to reinvent the way people listen at home. The wireless home sound system we created makes it easier than ever to fill any and every room with music, podcasts, TV, and just about anything else you could ever want to hear-all with brilliant, immersive clarity. Since then millions of people in over 60 countries have made Sonos part of their lives.

Today we remain focused on innovation, thoughtfully designing products, inventing new technologies, expanding our software platform, crafting the best sound experience and making a positive social impact in the world.

We're empowering people to listen better because listening builds understanding and drives change. It even increases happiness and brings people together. Simply put, listening leads to a better life. (We've got the data to prove it.)

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.