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Senior In-Store Sales Associate

Department: Retail, Sales and Commercial

Location: New York

Req#: 5380

As a Bandmate for Sonos’ flagship retail shop in SoHo, NY, you will be a critical member of our store team. 

Your mission is to support each guest’s personal journey to Sonos believership - converting every encounter into an ongoing relationship that continues to grow each time they engage with Sonos.

Much like our products, we want every guest relationship to keep getting better over time, and you’ll directly influence those relationships through the in-store experience.
About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do
Our commitment to our customer journey begins and ends with the customer in mind; meaning each customer experience should be unique and exceed their expectations, and there is never a final interaction. To honor that commitment, the Sonos in-store band-mate will: 
    • Provide the right, personal customer experience by listening and understanding the customers’ needs take precedence above all else.
    • Evolve the customers journey and Sonos believership by answering the questions: 
    • In a personally meaningful way for each customer. (Knowing that answering the question may be better accomplished through a demo, less explaining, more showing)
    • Support and interact with the team through clear, effective communication and peer development that enables each individual band member to deliver their best.
    • Work collaboratively on a team and live the Company Values. 
    • We succeed because of what we deliver together. Our team’s success relies on the strength of our partnerships, leveraging each other’s experiences, our open-mindedness and the quality of the environment we create as a collective group. 
    • Assist in the selection and development of future band mates. 
    • What is SONOS? 
    • What can SONOS do for me?
    • What product is best for my needs? 

A day in the life:
  • Nothing brings the power of Sonos to life like a mind-blowing, hands-on demo. It’s by far the most inspiring way to showcase our amazingly integrated listening experience and help guests quickly grasp what Sonos can bring to their homes and their lives.  This is what the store is designed to deliver.
  • As a store bandmate, you create incredible moments of learning built around a listening experience that demonstrates our great sound and simplicity. You help navigate store guests through their personal experience in a highly interactive, energetic, music-filled retail space. Every interaction is unique to the guest; you make a personal, authentic connection to drive the right experience based on where the customer is today and where they want to go.
  • You work well with a highly collaborative team, understanding your strengths and the strengths of your teammates and when to leverage those to create the right experience in the moment and the collective store experience. While remaining engaged in each customer interaction, you also use your deep knowledge of Sonos and music culture to ensure we’re sharing all aspects of how Sonos performs and can change the way people listen to music. 
  • Sonos is a game changer and we expect our shop experience to provide the same for everyone we impact throughout the day. You care deeply about the experience above all else and every contact you make with our shop guests is another opportunity to stoke the Sonos fire.   
Skills You’ll Need
  • Customer and Team Centric: 
    • Experience in retail leadership environments 
    • Experience in retail ops, customer service, or hospitality
    • High expectations of self and team. 
    • Passionate about getting to know others and belonging to a diverse group of peers
    • Interacts with a sense of caring and thrives when teaching others
    • Prefers team over self and gains maximum clarity through learning from and teaching others.
  • Adaptable and Creative: 
    • Prefers being a part of a dynamic ever-changing environment vs. a scripted, checklist sort of environment. 
    • Capable of working in a fast paced and highly flexible environment. 
    • May require, at times, to work with multiple groups of customers. 
  • Strong Communicator: 
    • Self-Aware and exceptional communicator with a high level of transparency
    • Effectively receives and communicates feedback. 
    • Possesses and understands the effectiveness of story-telling in order to impact individuals and teams. 
  • Self-Motivated and Open-Minded: 
    • Able to take initiative and make decisions when needed without a lot of guidance.
    • Open to trying new things and approaching problems with creative unproven solutions.
    • Entrepreneurial.
  • Music-obsessed:
    • Musician or deep knowledge of diverse music history
    • Enjoys helping others experience similar love of music
    • Streaming music enthusiast.
More About Sonos

Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.