Senior Director, Customer Experience Technology
Department: Platforms and Infrastructure
Location: Boston, Santa Barbara, Seattle
More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.
You want to be part of a team.
You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.
You enjoy a challenge.
Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.
You love to listen.
You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.
- Good leaders build good teams. Hire, mentor, and develop top engineering and leadership talent as we build out your team.
- Work with the rest of the organization to create a strategy that enables Sonos to deliver a consistent, customer-centric end-to-end experience. Build out the platforms to enable our partners to deliver their part of that experience.
- You are close to the work: able to provide technical direction and detailed feedback on the work of your engineers.
- Create a roadmap that shows how those platforms and their capabilities will grow and align it with a budget to make it happen.
- Integrate the platforms to share data to track what’s happening in our customer’s journey. Make that data accessible for decision making. Establish a data-driven test-and-learn philosophy not only in your organization, but across the company.
- Partner with other Sonos functions to develop processes and strategies for producing new features and products that delight our customers. Inspire your team, and the rest of the organization, to collaborate and deliver on your roadmap.
- Work directly with the software and hardware teams to integrate customer experience and support solutions into our products.
- The position reports to the Vice President of Customer Experience.
- 10+ years experience in software development, with at least 5 years experience managing engineers of all levels and leading large software projects.
- Strong technical background in software design, with a track record of delivering customer facing and ecommerce solutions, ideally including Salesforce, SaaS platforms, and custom built cloud applications.
- Excellent understanding of good software design practices.
- Proven ability to apply agile development methodologies through team design, project planning and delivery.
- Track record of shipping reliable, extensible and maintainable software and systems
- Ability to influence across the organization, communicating technical concepts clearly and effectively, and demonstrating their value as part of our business and the customer experience.
- Bachelor’s degree in Computer Science or a related discipline.
- Some travel required. You have a world-wide team, and thinking globally will be important.
Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.
Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.
Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.
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