Ready to change
the world through music?

Here’s just one of the many ways you can make that happen at Sonos.
Returning Candidate? Log back in!

Not ready to apply? Don't see the perfect job listed?

Talent Network

Senior CRM Administrator (Salesforce)

Department: Platforms and Infrastructure

Location: Boston, Santa Barbara, Seattle

Req#: 3149

Sonos is the home sound system and we aspire to fill every home with music. Understanding our customers’ needs, behaviors and purchasing patterns will help us achieve our ultimate goal and drive exceptional customer experiences across our ecosystem.  CRM is what ties this all together and we need you to help make it a reality.  At Sonos our Salesforce footprint includes Sales/Service Cloud, Marketing Cloud (ExactTarget), and Commerce Cloud (DemandWare).

In the role of Senior CRM Administrator, you will be responsible for supporting and enhancing our increasingly vital Salesforce ecosystem.  Your primary role will be Subject Matter Expert and lead technical resource on our Sales/Service Cloud and Marketing Cloud installations.  

About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do
  • Be the Salesforce.com technical lead working with Data Services, Product Development, Web Development, Marketing, Sales, etc.  
  • Develop a deep understanding of integrations into and out of our Salesforce clouds as well as assist with implementing advanced integrations.
  • Work with business partners to understand requirements, define and optimize processes and help drive process improvements to meet business needs in Salesforce.
  • Design and implement Salesforce.com solutions using best practices through standard configuration.
  • Develop clear requirements and specifications when custom development is required.
  • Establish best practices for configuration, development, testing & change control.
  • Stay current on Salesforce releases and Apps to recommend solutions for business problems
  • Log and track identified system problems and work with technology teams through resolutionProvide insight to both the business and development teams on useful third party applications
  • Document and maintain Salesforce eco-system and provide knowledge transfer to various teams
  • Train users on new functionality as part of the standard release process.
  • Work with technical team members to train on complex Salesforce concepts.
Skills You’ll Need
  • 5+ years of experience as a Salesforce.com Administrator. Certified Advanced Administrator required
  • 3+ years of experience working with Salesforce Marketing Cloud preferred
  • Experience developing on Force.com platform.  Certified Developer is a plus.
  • Demonstrated experience with Salesforce Classic and Lightning.  Deep understanding of the differences between the two.
  • Deep knowledge of the various Salesforce integration technologies, both between Salesforce clouds and external systems.
  • Strong data analysis skills using various data mining approaches (i.e. SQL, Excel)
  • Strong, demonstrated experience in process design and project management
  • Excellent analytical and problem solving skills with a keen attention to detail
  • Excellent written and verbal communication
  • Must be customer focused and work effectively with cross functional teams.
How to Audition
We will review all applications and respond within one week.
More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.