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Senior Business Systems Analyst

Department: Platforms and Infrastructure

Location: Santa Barbara, Seattle

Req#: 5663

The Senior Business Systems Analyst (BSA) works closely with business partners to gain in-depth understanding of processes, services and context in which the business operates.  The BSA is responsible for implementing current and future business requirements through systems capabilities. 

The primary focus of this role will be on systems and processes related to service contracts, recurring billing (subscriptions) and revenue.  The ideal candidate will have a robust blend of systems, process and project management experience combined with a track record of delivering successful implementations of processes and platforms.   

About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do


  • Work with business partners to understand and design end to end business processes.

  • Define and implement systems to optimally support business processes.

  • Lead projects, manage scope; oversee schedules to ensure on-target project delivery

  • Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level

  • Collaborate with developers to implement custom requirements or integrations

  • Provide necessary guidance to testers during QA process

  • Elicit and clearly document business and systems requirements

  • Understand and negotiate needs and expectations of multiple stakeholders

  • Manage implementations of new systems capabilities and processes

  • Support system conversions, upgrades, enhancements

Skills You’ll Need


  • Must have experience working with recurring revenue systems, including but not limited to B2B or B2C subscription models

  • Must have experience working on large scale projects as well as handling day-to-day operational requests from the business

  • Strong project management skills and ability to successfully manage across functions

  • Must have excellent communications skills and be able to build strong relationships

  • Proficiency with SQL, Business and Office Applications suites

  • Able to work with ambiguity and help drive a path forward

  • 5-10 years of direct experience as a BSA with increasing scope and complexity

Preferred Experience:
  • Experience with recurring billing/revenue models
  • Prior direct experience with contract management
  • Prior experience with ERP or CRM systems
More About Sonos

Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.