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Principal User Researcher

Department: Design and Creative

Location: Seattle

Req#: 5400

“The only true voyage of discovery ... (would be) to possess other eyes, to behold the universe through the eyes of another”  - Marcel Proust, French Novelist
 
The Product team at Sonos is seeking a seasoned User Researcher to work closely with hardware and software leaders, engineers and designers to help them understand the world “through the eyes of another.”
 
In this senior role, you will bring the needs of our users to life and help your colleagues understand and act on those needs.  This position will identify opportunities to study meaningful questions, and shape projects and initiatives to be informed and completed by User Research. By embedding yourself in project and management teams, you will inspire long-term strategy and product development, and cultivate a company culture keenly focused on human needs and understanding by telling the user’s story.
 
This role is located in Seattle, WA and you will spend 15-20% of your time in other Sonos offices, including Boston, MA and Santa Barbara, CA.
About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do
As a Principal User Researcher at Sonos, you will:
 
  • Collaborate with and galvanize product managers, designers and engineers, as well as mentor other researchers.
  • Deploy research findings to improve and enhance the customer experience.
  • Create innovative research techniques and employ proven methods in new ways.
  • Thrive as a storyteller and communicate user needs with passion, verve and credibility.
Skills You’ll Need
Basic:
  • You have 8+ years leading all aspects of strategic user research projects at an agency, in-house or both for consumer technology companies, consumer hardware and mobile software products and systems, and can provide compelling examples of ambitious and inventive past work. 
  • Bachelor's Degree

Preferred:
  • As a result of your research, awareness and cogent articulation of customer needs, you can discuss business strategies or approaches that culminated in new products imagined and launched, or changed the trajectory of a product’s development.
  • You thoughtfully select the right mix of rigorous research methods to answer questions and address business goals, and you invent methods when the right one doesn’t exist.  Your tool kit includes user insights and trends research, iterative prototype evaluation, concept testing, lab-based user testing, and field research. Expertise in combining large data collected from systems with other research streams a plus.
  • Your communication, presentation, and analytical skills are mature and advanced.  You possess the unique ability to describe complex concepts clearly and persuasively to different audiences, and you are an ardent advocate for the user. 
  • You’ve helped cross-functional partners see common interests. You’re biased towards action, and most importantly are comfortable with ambiguity and multitasking in an ever-evolving, energetic environment.  You work adeptly with teams across multiple geographies and time zones.
  • You’ve spent significant time with agile software development, and accumulated solid knowledge of how design research fits in an agile framework. 
  • You have previous experience in an incubation environment or on v1 products or services.
More About Sonos

Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.