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the world through music?

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Part-Time In-Store Associate

Department: Retail, Sales and Commercial

Location: New York

Req#: 4519

As a Bandmate for Sonos’ flagship retail shop in SoHo, NY, you will be a critical member of our store team. 

Your mission is to support each guest’s personal journey to Sonos believership - converting every encounter into an ongoing relationship that continues to grow each time they engage with Sonos.

Much like our products, we want every guest relationship to keep getting better over time, and you’ll directly influence those relationships through the in-store experience.

About You

You're not like everyone else.

You bring a unique perspective to the table. Transparency tops your list of values. Your smarts and creativity are off the charts, matched only by your humility. You want to collaborate with a team of diverse talent. You proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You're ambitious and unafraid to make mistakes because you learn from them and bounce back quickly. You don't stop until you get it right. "Impossible" isn't in your vocabulary. You're more interested in creating the future than waiting for it.

You love to listen.

You start every interaction from a place of listening and seeking to understand. You're culturally connected. You remember your first concert. You can readily recommend a binge-worthy show on Netflix, Hulu or HBO. You can't sit in traffic without a great audiobook, podcast or album. You can make a killer playlist. Your idea of a good weekend includes watching a movie or playing a video game.

What You’ll Do

Our commitment to our customer journey begins and ends with the customer in mind; meaning each customer experience should be unique and exceed their expectations, and there never is a final interaction. To honor that commitment, the Sonos in-store band-mate will: 

  • Provide the right, personal customer experience by listening and understanding the customers’ needs take precedence above all else.
  • Evolve the customers journey and Sonos believership by answering the questions: 
  • In a personally meaningful way for each customer. (Knowing that answering the question may be better accomplished through a demo, less explaining, more showing)
  • Support and interact with the team through clear, effective communication and peer development that enables each individual band member to deliver their best.
  • Work collaboratively on a team and live the Company Values. 
  • We succeed because of what we deliver together. Our team’s success relies on the strength of our partnerships, leveraging each other’s experiences, our open-mindedness and the quality of the environment we create as a collective group. 
  • Assist in the selection and development of future band mates. 
  • What is SONOS? 
  • What can SONOS do for me?
  • What product is best for my needs? 

      A day in the life

      Nothing brings the power of Sonos to life like a mind-blowing, hands-on demo. It’s by far the most inspiring way to showcase our amazingly integrated listening experience and help guests quickly grasp what Sonos can bring to their homes and their lives.  This is what the store is designed to deliver.

      As a store bandmate, you create incredible moments of learning built around a listening experience that demonstrates our great sound and simplicity. You help navigate store guests through their personal experience in a highly interactive, energetic, music-filled retail space. Every interaction is unique to the guest; you make a personal, authentic connection to drive the right experience based on where the customer is today and where they want to go.

      You work well with a highly collaborative team, understanding your strengths and the strengths of your teammates and when to leverage those to create the right experience in the moment and the collective store experience. While remaining engaged in each customer interaction, you also use your deep knowledge of Sonos and music culture to ensure we’re sharing all aspects of how Sonos performs and can change the way people listen to music. 

      Sonos is a game changer and we expect our shop experience to provide the same for everyone we impact throughout the day. You care deeply about the experience above all else and every contact you make with our shop guests is another opportunity to stoke the Sonos fire.   

      Skills You’ll Need

      Customer and Team Centric: 

      • High expectations of self and team. 
      • Passionate about getting to know others and belonging to a diverse group of peers
      • Interacts with a sense of caring and thrives when teaching others
      • Prefers team over self and gains maximum clarity through learning from and teaching others.

      Adaptable and Creative: 

      • Prefers being a part of a dynamic ever-changing environment vs. a scripted, checklist sort of environment. 
      • Capable of working in a fast paced and highly flexible environment. 
      • May require, at times, to work with multiple groups of customers. 

      Strong Communicator: 

      • Self-Aware and exceptional communicator with a high level of transparency
      • Effectively receives and communicates feedback. 
      • Possesses and understands the effectiveness of story-telling in order to impact individuals and teams. 

      Self-Motivated and Open-Minded: 

      • Able to take initiative and make decisions when needed without a lot of guidance.
      • Open to trying new things and approaching problems with creative unproven solutions.
      • Entrepreneurial.


      • Musician or deep knowledge of diverse music history
      • Enjoys helping others experience similar love of music
      • Streaming music enthusiast.

      How to Audition
      Apply now and if there is a good match we will reach out.
      More About Sonos

      In 2002, Sonos set out to reinvent the way people listen at home. The wireless home sound system we created makes it easier than ever to fill any and every room with music, podcasts, TV, and just about anything else you could ever want to hear-all with brilliant, immersive clarity. Since then millions of people in over 60 countries have made Sonos part of their lives.

      Today we remain focused on innovation, thoughtfully designing products, inventing new technologies, expanding our software platform, crafting the best sound experience and making a positive social impact in the world.

      We're empowering people to listen better because listening builds understanding and drives change. It even increases happiness and brings people together. Simply put, listening leads to a better life. (We've got the data to prove it.)

      Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

      Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

      We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.