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Manufacturing Quality Manager

Department: Product Operations

Location: Penang

Req#: 5614

The Manufacturing Quality Manager will be the global leader responsible for managing Sonos global footprint supply chain quality. The MQ Manager will partner with Manufacturing to develop a framework and strategy for implementing and maintaining CM quality management system, social responsibility, and processes that create basis for establishment of sustainable development related activities. In addition, the candidate will work with Operation team to drive CMs continuous improvement systematically with clear strategy, goals, and target. 


About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do
  • Formulates and manages the development, implementation and achievement of goals, objectives, policies, procedures and systems pertaining to quality while simultaneously managing compliance and achievement at our CM partner site. 

  • Promotes quality achievement and performance improvement throughout the CM partner organization. 

  • Maintains and improves product quality by ensuring product leaving CM facility conforms to Sonos requirements by overseeing conformance to production standards and processes, the completion of product, QMS, and compliance audits. 

  • Oversees the development of corrective actions to quality issues to ensure measures are in place to prevent re-occurrence and forward key information. 

  • In conjunction with manufacturing, develops and maintains quality through the use and application of quality tools and processes. Implements process controls and continuous improvement activities to assure that quality excursions are at a minimum. 

  • Manage and maintain Sonos quality inspection and product release programs for incoming and in-process materials and components, processes, and finished goods. Set-up and maintain accompanying controls and documentation in liaison with EMS partner. 

  • Liaising with 3rd party auditors like CCC and UL to ensure compliance to standards and execution of the corrective action. 

  • Liaising with hardware development team at Sonos to have the right product reliability testing performed on the product. 

  • Involve in new product introduction to ensure appropriate quality tools are used early on in the program like Process FMEA, Control Plan, Design for manufacturability, Measurement system analysis and Process capability studies. 

  • Coordinate and conduct line readiness audit before mass production start. 

  • Working knowledge of statistics including six sigma principles. 

  • Ensure entire organization within EMS partner is trained on basic Sonos quality requirements.

Collaborates with: 

Contract Manufacturer partner, Operation team, engineering team, PD, NPI and sustaining engineering


  • Managing CM partners to ensure quality is maintained across the product range. 

  • Working relationship with the CM partner to have a win-win situation. 

  • Working with QMS to develop, implement and grow the system.  

  • Lean manufacturing concepts and implementation 

  • QMS audit processes and procedures of manufacturing site. 

  • Root cause problem solving along with the EMS partner using the right tools. 

  • Ensuring advanced quality planning activities happen for product during NPI phase. 

Skills You’ll Need
  • Bachelor's Degree in Engineering.  

  • Experience managing CM site with soft touch. 

  • Certified Quality Engineer or Six Sigma candidates given preference. 

  • Ten or more years of experience in a Quality Assurance role in engineered to order manufacturing environment. 

  • Preferred experience with turnaround and planned change to existing systems

More About Sonos

Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.