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Talent Network

IT Support Engineer(Beijing)

Department: Platforms and Infrastructure

Location: Beijing

Req#: 3342

Do you remember what it was like to work for a company that's successful? Fun? Has a great story to tell? Don’t you miss it?


We are looking for enthusiastic and customer service oriented candidates with solid Desktop and IT Infrastructure support experience to join our fast growing organization as Service Desk Engineer.


The role will be part of the Global IT Infrastructure Architecture and Operations team which builds and manages the IT Infrastructure, supporting the company’s rapid expansion plans.

IT Support Engineer will be responsible for remotely troubleshooting of end user devices, network, server, telecom, wireless, audio/visual and collaboration infrastructure issues along with providing onsite support for local IT needs.

About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do

Review the Helpdesk & IT Operations ticketing system on a daily basis to ensure incident and service requests are processed in a timely manner within the SLA;

Perform regular operational tasks for the Desktop & IT Infrastructure, which include hardware and software problems for all laptops, printers and networking devices, audio/visual, phones and video conferencing systems;

Perform hardware and software installations and upgrades;

Support maintenance of IT inventory;

Provide required training to end users on IT best practices;

Provide technical documentation of IT standards, processes and procedures related to Help Desk

Participate in the Infrastructure deployment project meeting and liaison with the local vendor to negotiate IT services.

Provide basic phone system administration and maintenance, including mobile phones.

Skills You’ll Need

Bachelor’s degree in Computer Science or related field;

Maximum 5 years’ experience with troubleshooting computer hardware and software;

Working knowledge of Windows 2003/2008 active directory and user account management;

Knowledge of networking concepts and troubleshooting procedures;

Excellent Windows XP, Windows 7 and Macintosh troubleshooting skills;

Good working knowledge of Microsoft Office 2007 and 2010 applications;

Strong written and verbal communication skills;

Excellent customer service skills;

Microsoft Exchange and Sharepoint experience a plus;

Certifications in Microsoft or Cisco technologies a plus;

Good communication skills in English, both written and verbal.

CCNA is preferred.

How to Audition
More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.