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Employee Experience Specialist

Department: Human Resources and Talent

Location: Boston

Req#: 4540

Delivering an amazing experience to our customers begins with our employees: the passionate people behind the Sonos brand. On the People Team, our goal is to foster an environment in which employees can do the most exciting, challenging, and rewarding work of their lives. You will help us bring this culture to life by focusing on and progressing every aspect of the employee experience. Along with a global team of Employee Experience Specialists, you will support HR operations and processes, ensure smooth on-the-ground execution of People programs, and help scale the efforts of the People Partner, Benefits, Compensation, and Programs and Insights teams. As one of the first points of contact for employee questions, you will serve as a trusted advisor, educator, information-router, and listener from an employee’s first days at Sonos. You deliver the support and empathy that makes Sonos more than just a place to work.

How do you do it? You are observant, engaged, and thoughtful. You sweat the details, because you know it’s the little things that make all the difference in an employee’s day. You take pride in the quality and rigor of your work. You are service-oriented and have a strong bias toward action. You embrace change and pivot with ease. You are fiercely curious. You leave everything you touch better than when you found it. You lean on and bring out the best in the people around you.

About You

You're not like everyone else.

You bring a unique perspective to the table. Transparency tops your list of values. Your smarts and creativity are off the charts, matched only by your humility. You want to collaborate with a team of diverse talent. You proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You're ambitious and unafraid to make mistakes because you learn from them and bounce back quickly. You don't stop until you get it right. "Impossible" isn't in your vocabulary. You're more interested in creating the future than waiting for it.

You love to listen.

You start every interaction from a place of listening and seeking to understand. You're culturally connected. You remember your first concert. You can readily recommend a binge-worthy show on Netflix, Hulu or HBO. You can't sit in traffic without a great audiobook, podcast or album. You can make a killer playlist. Your idea of a good weekend includes watching a movie or playing a video game.

What You’ll Do
  • Serve as a consistent point of contact for employee questions and needs
  • Own and improve HR processes & operations – from onboarding to job and manager changes to offboarding
  • Advance and scale People team programs and insights through reliable documentation, auditing processes, and proactive employee communications
  • Support the smooth delivery of recurring People Programs and one-off employee issues
  • Partner with other employee-facing teams (e.g., Systems, IT, Facilities) to ensure a consistent employee experience across the various aspects of life at Sonos
  • Support and facilitate Quickstart, our new hire orientation, where you’ll establish yourself as a trusted face from day one
Skills You’ll Need
  • Bachelor’s degree and/or 1-3 years in customer service, operations, compensation, benefits, or an HR generalist role
  • Insatiable appetite to learn and contribute   
  • Attention to detail and strong written and in-person communication skills
  • Comfort with data comprehension and storytelling
  • Familiarity with basic project management
How to Audition
Apply and if you are a match, we will reach out!
More About Sonos

In 2002, Sonos set out to reinvent the way people listen at home. The wireless home sound system we created makes it easier than ever to fill any and every room with music, podcasts, TV, and just about anything else you could ever want to hear-all with brilliant, immersive clarity. Since then millions of people in over 60 countries have made Sonos part of their lives.

Today we remain focused on innovation, thoughtfully designing products, inventing new technologies, expanding our software platform, crafting the best sound experience and making a positive social impact in the world.

We're empowering people to listen better because listening builds understanding and drives change. It even increases happiness and brings people together. Simply put, listening leads to a better life. (We've got the data to prove it.)

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.