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the world through music?

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Talent Network

Director, People Strategy & Ops, Product

Department: Human Resources and Talent

Location: Boston, Santa Barbara, Seattle

Req#: 2973

We’re here to do one thing – fill every home with music.   Our mission has never been more vital than it is today.  While streaming finally unlocks access to all the music on earth, the critical question remains how we’ll experience it.  Will music be impoverished by inferior technology and imprisoned by earbuds?  Or will music be liberated by real innovation and reemerge as the cultural campfire around which people have gathered for millennia?  


Reporting to the Chief People Officer, your role is to drive the talent strategy and help support the culture of the global Product & Operations teams that design and deliver transformative hardware and software experiences, ultimately filling our audiences’ homes with music. You’ll support our Chief Product Officer and lead a small-but-mighty team of experienced People Partners to find, grow, and empower our industry-leading technical talent at a time of incredible opportunity for Sonos. 

About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do

Thought-partner and coach to Product leadership team;

  • Help Product leadership become a high-performing team and hold them accountable to driving collaboration, transparency, respect and ownership across the entire organization. Coach, advise, and be the people IQ (know the data), and EQ (have pulse-check) of the org. Be able to synthesize both, as well as consumer insights and ‘technobabble,’ into relevant insights and programs enabling these teams to do their best work. 
  • Be a humble expert. Deeply understand how work gets done across these teams, how products come to life, operations intersect, financials, metrics, etc., and use that knowledge to influence without authority. Participate in strategic planning, love working in engineering culture, possess authentic tech EQ/IQ, and earn your seat at the table. 


HR that works;

  • Identify and own organizational and People needs to deliver business objectives. Offer thought leadership and proactive solutions, with insightful data that guides decision-making and measures effectiveness.  
  • Bring the best of the People team to the Product organization, designing, implementing and iterating on solutions that cut across multiple disciplines.
  • Partner to successfully execute a People plan that gets at the root cause of complex issues, and delivers on the fundamentals of diversity & inclusion, hiring, learning, performance management, career planning, coaching, rewards and recognition.   
  • Manage employee relationships with the empathy, integrity, and conscientiousness that reflects Sonos’ core values.  Be a role model for respect, actively seeking out and productively engaging diverse opinions. 
  • Be an excellent people manager. Be visible and accessible, but not in the weeds. Think through problems and solutions collaboratively, and create a feedback culture where it’s safe to learn and fail. Give freedom, autonomy, and trust your team to do the right thing. Embody our values; transparency, collaboration, and respect. Lead by example amidst ambiguity. 
Skills You’ll Need

  • 15+ years experience in HR business partnering, leadership, consulting, and/or change management space, preferably within a consumer facing, global business.  
  • A proven talent magnet with a track record of attracting, developing, empowering, and retaining talent better than yourself. 
  • Strategic thought partner who builds relationships through high EQ and excellent listening skills, with a demonstrated track record of driving a people agenda. 
  • Data-driven problem solver who uses research, facts, and insights to supplement instincts and judgment. 
  • Navigates ambiguity with ease and keeps teams aligned though changing priorities. 
  • The role is located in our Santa Barbara, Seattle, or Boston offices with frequent domestic and occasional international travel required. 
How to Audition
More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.