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Director, First Experience Technology (Boston)

Department: Platforms and Infrastructure

Location: Boston

Req#: 2861

At Sonos, we believe in the experience and our standard is ultimate. That’s the vision that drives every product we design, including the first experience our customers have with us.


As the Director, First Experience Technology, you will operate as the leader for all technologies associated with making the first touch of a Sonos system ultimate  and a small team which shares your passion.  We often hear from our customers, “once you’ve used it, you have to have it”.  This role will chart a technology path to introduce Sonos to music lovers all over the globe.  Your charter includes the technology that drives our Retail store in New York City, Store in Stores in China, Demo and Displays in retail locations world-wide.

Your team is comprised of software developers, systems and network engineers, and operations project management.  You will shape the architecture and development of unique, interactive and personalized direct-to-consumer technology designed to replicate the ultimate home music experience; you’ll also be responsible for ensuring the overall technology needs are properly aligned (this includes working with both Sonos internal departments and external vendors). Your mission: to support our experience teams’ ongoing effort to improve every customer’s first experience with Sonos.


Nothing brings the power of our products to life like a hands-on experience of how Sonos works. It’s by far the most inspiring way to showcase our amazingly integrated listening experience and help customers quickly grasp what Sonos can bring to their homes and their lives. This is the mission of this role; you will lead architecture, development, and problem-solving efforts related to our experience technology to ensure we’re delivering our intent. You will work with Sonos’ professionals in UI/UX, Brand, Retail, Product Design/Development, Platforms & Infrastructure to build and deliver solutions to showcase Sonos products, data analytics, in-store technology tools and more.


In addition, you will lead a small team of multi-talented engineers who will be responsible for implementing our experience vision and will be the go-to resource for technology questions of all kinds for the experience team.

About You

Our band is large. And while there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here.

Like a never-accept-less work ethic. An exceptionally low ego-to-talent ratio (none of the first, tons of the latter). A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace tough feedback, then recover quickly with fresh, startlingly perfect solutions. A fearless willingness to defend great work. And a tendency to totally geek out on music.

If this sounds like you, read on and let’s connect soon.

What You’ll Do

Your role is broad. You will oversee infrastructure design and operations, software and systems development, manage a roadmap and product a strategy which positions Sonos for growth.  Your day to day activities would include:


Develop and implement a strategy of moving the technology stack to a cloud hosted model, applying DevOps methodologies.


Hire a strong development team that understands their role and is up to speed.


Systems support that allows development and deployment of new content in ways that are successfully used by non-technical users.


Ensure documentation is of high quality so operations support staff are capable of dealing with most day-to-day operations issues without involving your team.


Develop solid relationships with your team and throughout Sonos. You provide support that enables each individual team member to deliver their best – whether that person is a direct report or not.


Obsess about the customer journey: how your technology evolves with that journey in a unique and personal way.

Skills You’ll Need

You have exceptional people management and leadership capability. You inspire others to be their best, and you’ve built and grown development teams.  You’re innovative, courageous, intuitive and entrepreneurial. You can execute against and create strategy that delivers clear results. You have a non-traditional approach to solving problems and are willing to draw outside the lines to find new ways to impact common problems. 


You are passionate about not just meeting requirements, but delivering an experience that will make people excited about Sonos. 


Strong knowledge of Cloud Computing and understand and advocate for DevOps methodology.  You understand how to transform to a cloud based technology environment.


You have a proven track record of being a top performer in a fast-paced and highly flexible, interactive environment. You can communicate effectively with non-technical people and with people from very different backgrounds. You’re operational and hands-on.


Development: 5+ years’ experience leading a development team


Agile: Experience delivering products using Agile management.


Experience working with consumer products and an understanding of building innovative technology experiences for customers is essential.


Purpose and values-driven leadership: Embodies Sonos’ core values. Can energize individuals, teams, and the company into action. High expectations of self and team. Enables teams/others to be great-asks questions more often than providing answers, allowing for self-discovery and potentially a more effective approach.


Personal Work Style: Low ego combined with high confidence: knows when to speak up, when to listen and when to say “I need help”. Innately curious, thoughtful, innovative, and courageous when problem solving. Creative, adaptable, entrepreneurial.


Exceptional Communications: Communicates simply and with passion. Open-minded. Effectively receives and communicates feedback.



•     Networking/Wifi: understanding of issues related to networks/networking

•     Understanding of Video/Audio Encoding

•     Cloud computing

•     Linux/Unix

•     Meteor/Node.js or other comparable web frameworks

•     AWS fundamentals (EC2, VPC’s, IAM, S3, Route53, etc.)

•     UPNP

•     Streaming Music Services/API’s

•     Embedded systems

•     Internationalization

•     Music: Streaming music enthusiast

How to Audition

If this looks like a great role for you, please apply and one of our recruiters will reach out to you if there is a fit.

More About Our Band

In 2002, we set out to reinvent home audio for the digital age. Our mission–to fill every home with amazing sounding music. Yes, it was an ambitious goal. Challenging, too. And that hasn’t changed.

Since those early days, we’ve remained tirelessly focused on finding innovative ways to make listening out loud, with friends and loved ones, the truly transformative experience it should be. We’ve seen our vision capture the imaginations of music lovers in more than 60 countries, as we’ve continued to introduce products, software, and technologies that help people share the songs they love, discover new music they never knew existed, and experience richer, more musical lives.

At Sonos, we are building a team with extraordinary talent to help us fill every home with music. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.