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Americas Accounts Receivable Manager

Department: Finance

Location: Santa Barbara

Req#: 5842

Sonos exists because we believe listening is essential to human progress, culture, and happiness. Our mission is to “Inspire the world to listen better.” We do this by launching innovative products that empower listeners to listen to all their music, podcasts, audio books, and TV with fully connected, multi-room, premium sound. Today, Sonos is filling over 8 million homes with music, thanks to the passion and dedication of our 1,400+ bandmates across nine countries. Our goal is to become the leading sound experience company in the world.

Continued growth

Sonos continues to grow at an attractive and stable rate of ~10% top-line and is scaling profitably. We enable seamless listening of streaming music, which is projected to grow to 1 billion listeners by 2020, across the home. We continue to innovate, seamlessly integrating voice control, being the first to integrate multiple voice assistants, and adding new software features and hardware categories as we look to the future. We partner with the major tech platforms to enable voice and all the streaming platforms. As a company we believe we are uniquely positioned to provide the best premium listening experience both now and into the future

What we’re looking for

Sonos is searching for an Americas Accounts Receivable (“AR”) Manager to join our team. The right person will be passionate about working for a company that lives its brand and delivers on its promise to empower listeners, everywhere. We are looking for someone who is highly motivated, organized, and has a positive outlook, along with a natural inclination to learn, grow, and problem solve. A collaborative attitude, transparency, clear communication, and an inclination to help others are all must-haves. 

We are looking for a professional with experience leading an AR team in a U.S. public company environment. This individual will lead a team of five to keep day-to-day AR processes running smoothly and in compliance with company policies while also bringing a continuous improvement mentality to lead the AR team through change. This position will report to the Director of Revenue Accounting and will sit in our beautiful office in Santa Barbara, CA. The role oversees the AR function for the Americas region, including Canada, the U.S., and Latin America.
About You

More than a candidate that checks every box, we’re looking for people who are excited to work, learn, and grow at Sonos—no matter their background or how they identify. If that’s you, we hope you’ll apply for this role.

You want to be part of a team.

You come with new ideas and a unique point of view. You look forward to collaborating with a diverse team of individuals. You assume everyone’s best intentions, welcome a healthy debate, and embrace differing opinions. You eagerly seek and give help. Transparency tops your list of values, and you proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You’re ambitious and comfortable making mistakes because you learn from them and bounce back quickly. You would rather create the future than wait for it. You prioritize long-term value over short-term objectives.

You love to listen.

You approach every interaction with curiosity and a desire to understand. You want to make a positive impact in the world. You’re passionate about culture and know the power that music, film, podcasts, games, and stories have to bring people together.

What You’ll Do
What You’ll Do
  • Lead the Americas AR team to ensure efficient, timely, and accurate daily AR operations, including credit evaluation, order hold management, customer invoicing and shipping reconciliation, deductions management (including Marketing Development Funds and promotions), returns, refunds, cash application, write-offs, and month-end close duties.
  • Hire, lead, train, mentor, and develop a high performing AR team
  • Investigate and resolve billing, payment, cash applications, reconciliation, and system-related issues through collaboration with cross functional teams (sales, sales operations, revenue, FP&A, IT, etc.)
  • Ensure compliance with SOX controls and accounting policies by maintaining systems, processes, and data
  • Manage audit requests from internal and external auditors and maintain a professional and collegial relationship with auditors
  • Develop and drive key KPIs and other measures of success
  • Provide AR-related commentary for internal management reporting and external financial reporting
  • Drive consistency and efficiency in worldwide transactional processes, identify and implement opportunities for process improvements and global standardization.
  • Support worldwide ERP implementation as it relates to the order to cash cycle
  • Develop and periodically update standard operating procedures
Skills You’ll Need
Basic Qualifications:
  • BS/BA degree required, preferably in Accounting, Finance, or Business
  • Understanding of billing, credit card processing, returns, refunds, cash application, deduction management, and credit & collections in a high volume environment
  • Proficient in computer software including an ERP system (for example, Great Plains, SAP, etc.) and Excel
  • Familiarity with SOX internal controls and operating in a public company environment
  • Ability to meet deadlines and deliver high quality work product
  • Strong analytical, problem solving, and organization skills
  • Basic knowledge of Generally Accepted Accounting Principles (GAAP)
  • A broad and global mindset with an ability to work and communicate effectively in an diverse environment

Preferred Qualifications:
  • 2-3 years of prior experience as an Accounts Receivable Supervisor or Manager, including managing a team
  • Experience with an ERP implementation, preferably SAP
  • A view to best practices in the order to cash process
  • Familiar with other tools such as Google suite and database systems

The ideal candidate will exhibit the following behaviors:
  • Ownership - embraces full accountability
  • Collaboration - works well across diverse groups at Sonos to arrive at positive outcomes
  • Active learner - constant questioning and growing; actively seeks diverse viewpoints, creating a culture where it’s safe to dissent, with getting to the best decision/outcome as the goal rather than being “right”
  • Respect – fosters a culture of respect within their team, and acts with integrity in all interactions inside and outside of Sonos
  • Transparency – openly shares motives, decisions, data and knowledge so others can be successful, erring on the side of full disclosure and over communication
  • Talent magnet – proven track record of attracting and developing talented people from a diversity of backgrounds, cultures, genders, races, and ages
More About Sonos

Sonos is a sound experience company. We pioneered multiroom wireless audio, made it sound amazing, and changed the way people listen, making it effortless for them to enjoy what they want, where they want, how they want.

Today we continue empowering listeners by developing new technologies, thoughtfully designing products, expanding our software platform, and crafting brilliant sound experiences while participating in a culture that values respect, transparency, collaboration, and ownership.

Together we’re working to positively impact the world and inspire everyone to listen better—because listening brings people together, builds understanding, drives change, and makes us happier.

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.