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Account Manager, Boston/New England

Department: Retail, Sales and Commercial

Location: Boston

Req#: 4686

Sonos is looking for an Account Manager (AM) to support our Custom Integrators, Security Dealers, and New Home Builders in order to achieve our goal: Inspire the world to listen better.

As an AM, you will be responsible for establishing and developing relationships at all levels within your account base. Internally, you will work closely with your market counterpart, the Regional Trainer, to ensure we provide a high-level support for each one of our strategic partners.  

The core purpose of this role is drive sustained sales growth with your established partners while identifying new business opportunities in non-traditional Consumer Electronics channels (Home Builders, HVAC & Security Dealers). At Sonos, we are always looking for the best way to reach our audience.

About You

You're not like everyone else.

You bring a unique perspective to the table. Transparency tops your list of values. Your smarts and creativity are off the charts, matched only by your humility. You want to collaborate with a team of diverse talent. You proactively contribute to a culture of respect and inclusion.

You enjoy a challenge.

Inquisitive and focused, you see every challenge as an opportunity. You're ambitious and unafraid to make mistakes because you learn from them and bounce back quickly. You don't stop until you get it right. "Impossible" isn't in your vocabulary. You're more interested in creating the future than waiting for it.

You love to listen.

You start every interaction from a place of listening and seeking to understand. You're culturally connected. You remember your first concert. You can readily recommend a binge-worthy show on Netflix, Hulu or HBO. You can't sit in traffic without a great audiobook, podcast or album. You can make a killer playlist. Your idea of a good weekend includes watching a movie or playing a video game.

What You’ll Do

Role experience – a day in the life

  • Relationship Management - Build and develop dealer relationships to exceed corporate growth goals.
  • Forecasting - Provide channel insights and contribute to the sell-through forecast process by developing an intimate understanding of your partner's business.
  • Regional Marketing - Use smart business tools to allocate market development funds to key dealers that can drive incremental growth
  • New Business Development - Seek dealer opportunities in our Security & HVAC channel by building relationships with new partners.
  • Resource Management - Create a game plan that allows you to use your time effectively to ensure you are impacting the dealers with the most potential.
  • Field Partnership - Forge an important bond by working side-by-side with your regional Regional Trainer counterpart to ensure a high level of training and support.

Role debut – early success
  • Establish a rapport and planning cadence with priority accounts and retail doors to deliver a partner experience that is aligned with our company strategies and exceeds partner expectations.
  • Co-create an activity plan for your market inclusive of input from your Regional Trainer counterpart.
  • Make significant progress within the Custom Integrator channel through identifying partners that have the most opportunity for growth
  • Identify and cultivate partnerships with new dealers primarily in our Builders, Security, HVAC, Electrical integration channels
  • Provide useful insight into the progress in your market by identifying what is driving your business, its' root-cause, and craft an action plan to improve results.
  • Report your findings in a fact based concise manner through our bi-weekly, monthly, quarterly reporting rhythms.

Role encore – longer-term success
  • Establish great working relationships across the company to help invent progressive ways to improve how we come to market.
  • Be curious. Always be looking for new avenues that we have not yet explored.  
  • Actively seek opportunities stretch assignments that further your career development
  • Develop your skills by taking advantage of education tools that are made available to you
Skills You’ll Need
Role profile – what it takes
  • Bachelor’s degree or equivalent experience
  • Highly organized.  
  • Between 5-10 years of customer facing Sales or Marketing experience
  • Positive relationship building skills
  • Commitment to meet or exceed sales targets
  • Advanced analytical skills
  • Proficient oral and written communications skills.  
  • Self-motivator that thrives in an ever-changing environment
  • Progressive outside of the box thinker
More About Sonos

In 2002, Sonos set out to reinvent the way people listen at home. The wireless home sound system we created makes it easier than ever to fill any and every room with music, podcasts, TV, and just about anything else you could ever want to hear-all with brilliant, immersive clarity. Since then millions of people in over 60 countries have made Sonos part of their lives.

Today we remain focused on innovation, thoughtfully designing products, inventing new technologies, expanding our software platform, crafting the best sound experience and making a positive social impact in the world.

We're empowering people to listen better because listening builds understanding and drives change. It even increases happiness and brings people together. Simply put, listening leads to a better life. (We've got the data to prove it.)

Notice to European Job Applicants: Information you submit as a part of your job application will be used in accordance with Sonos EU Job Applicant Privacy Notice.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. The pay transparency policy is available here. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.